Privacy

Statement


Information We Collect

We collect personal information when you enquire about or book a stay at The Beehive Wales. This may include your name, contact details (email address, telephone number and postal address), and booking information such as the number of guests. For non-UK/Commonwealth residents, passport or destination details may also be required.

Payment details may be collected to process payments and deposits. Credit or debit card details are used only for payment processing.

How We Use Your Information

We use your information solely to:

  • Respond to enquiries
  • Manage and administer bookings
  • Process payments and refunds

We will only send occasional marketing emails if you have given explicit consent.

Data Security

Our website forms are protected by SSL encryption, and no personal data is stored on the website itself. Personal information is stored securely either in a paper filing system or on password-protected devices with firewall protection.

Data Retention

  • Sensitive information (such as bank or passport details) is retained for up to one year
  • Financial records are kept for six years for accounting purposes
  • General enquiry data is deleted within six months
  • Marketing data is kept until you request its removal

Data Sharing

We do not share your personal information with third parties unless legally required or necessary to protect our interests (for example, in the event of a dispute).

Marketing & Social Media

We will only contact you for marketing purposes with your consent. If you interact with us via Facebook, Facebook’s own privacy policies apply. Direct or private messages sent to us via Facebook are covered by this Privacy Statement.

Your Rights

You have the right to request access to the personal information we hold about you and to ask for corrections or deletion where appropriate.
Please contact us at  info@thebeehive.wales or by telephone.

Updates to This Policy

We comply with the UK General Data Protection Regulation (UK GDPR) and may update this policy as required. Please contact us if you have any questions.